These terms govern all cleaning bookings, agreements, and visits arranged with Broom & Beam. By booking a cleaning visit with us, you agree to these clear and sensible working conditions.
These terms apply between Broom & Beam and the client named on the service booking. We agree to supply domestic or commercial cleaning services as described in the agreed written estimate. We provide all standard cleaning materials, tools, and vacuum cleaners unless you expressly ask us to use your own specialist appliances or domestic cleaning liquids.
Every quote provided by phone, email, or our web form is based on the room count and property condition described by you. If our team arrives and finds the property has extra rooms, severe mould, hoarding, or heavy builder dust not mentioned beforehand, we reserve the right to revise the required cleaning time and quote with you before starting work.
You agree to grant our cleaners safe and uninterrupted access to the property at the agreed arrival time. The property must have running hot water and active domestic electricity. If access is delayed or blocked on the day, our cleaners will wait up to 30 minutes while attempting to contact you before leaving, in which case the call-out charge will apply.
The agreed price is payable upon completion of each individual visit for domestic customers, or within 14 calendar days of invoice date for approved commercial account clients. We accept cash handed to the cleaner on completion or payment by bank transfer directly into our business bank account. We do not accept card payments, card machines, or payment links.
You may cancel or reschedule any scheduled visit free of charge by notifying us at least 24 hours prior to the booked start time. Cancellations made with less than 24 hours notice may incur a cancellation fee equal to half the agreed visit cost to compensate the scheduled cleaner for lost working hours.
Broom & Beam maintains comprehensive public liability insurance covering damage to client property resulting from our direct negligence. Any breakage or property concern must be reported to our office within 24 hours of completion. We are not liable for pre-existing wear, loose wallpaper, unstable shelving, or items that are not secured properly according to everyday household standards.
These terms and conditions, and any disputes or claims arising from them, are governed by and construed in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales hold non-exclusive jurisdiction over any legal matter arising from our cleaning agreements.
Reach out to [email protected] or call us on +44 1392 604 554 during Mon-Thu 09:30-18:15, Fri 09:30-16:15, Sat 10:30-15:30. We answer every single message within one business day.
