At Broom & Beam, we treat your personal information with the same honesty and care that we show in your home. This policy outlines what details we collect and how we keep them secure.
Broom & Beam is the data controller responsible for the personal data collected through this website and through our telephone bookings. If you have questions about how we handle your details, you can contact our data administrator by calling our office or sending an email.
We manage customer records under UK GDPR and the Data Protection Act 2018 alongside the relevant privacy legislation in United Kingdom. If anything in this policy conflicts with applicable statutes, local law comes first.
When you request a quote on our site or ring us, we collect your name, phone number, approximate property address, and any specific notes you include about your cleaning requirements. We do not collect payment card numbers or credit histories on this website.
We process your contact details solely to respond to your quote enquiries, confirm visit appointments, and send your cleaning invoices. The legal basis for processing this information is the performance of a contract or steps taken at your request before entering into a cleaning agreement.
We retain contact details and job history for active domestic and business clients for as long as we clean for you. If you request a quote but do not book a service, we delete your contact details within six months. Invoicing records are retained for seven years in compliance with UK tax accounting regulations.
Your home address, contact number, and access notes are shared strictly with the assigned cleaner who carries out the work at your property. We never sell, rent, or trade your contact information to third-party marketing companies, advertisers, or lead generators.
Under UK data protection law, you have the right to request a copy of the personal details we hold about you, request corrections to incorrect data, or request the deletion of your contact records. To make a request, contact our team by phone or email, and we will respond within 30 days.
Reach out to [email protected] or call us on +44 1392 604 554 during Mon-Thu 09:30-18:15, Fri 09:30-16:15, Sat 10:30-15:30. We answer every single message within one business day.
