Cancellation & Refund Policy
We know life happens, children fall ill, and work trips come up unexpectedly. We only ask that you give us enough notice so our cleaners are not left without work.
Free cancellation
At least 24 hours ahead of time
Rescheduling
No charge whenever arranged beforehand
Refund time
Within 5 business days
Refund method
Same way you paid
Section · 01
Cancellation window
Let us know by phone or email at least 24 hours before our planned arrival and you will not pay a penny. If you cancel later, we may charge only for supplies already bought specifically for your home, as noted in the quote.
Section · 02
Rescheduling
Moving your booking date is completely free. We will get back to you within one business day with the soonest open time.
Section · 03
When we issue a refund
You receive a full refund if we ever have to cancel, cannot carry out the agreed tasks, or if the finished cleaning does not meet what we quoted and we cannot put it right promptly.
- If you cancel your booked visit with at least 24 hours notice, any advance booking deposit paid will be refunded in full or applied to your next date.
- If our team is unable to access the property upon arrival due to incorrect keys or lockout, the visit fee remains payable to cover the cleaner's reserved travel and time.
- If we are ever forced to cancel a visit due to cleaner illness or vehicle breakdown and cannot arrange a mutually agreeable time, any deposit paid is refunded immediately.
Section · 04
How to ask for your money back
- Send a text or phone call to our office number stating your name and booking date.
- Provide your bank account details for a deposit return if an advance fee was taken.
- Receive written confirmation of your cancellation and your refund receipt.
Section · 05
Timeline
Approved deposit refunds are processed by direct bank transfer within three working days of receiving your account details.
Section · 06
Questions about this policy
Reach out to [email protected] or call us on +44 1392 604 554 during Mon-Thu 09:30-18:15, Fri 09:30-16:15, Sat 10:30-15:30. We answer every single message within one business day.
- Merchant
- Broom & Beam Cleaning Services Ltd.
- Registered address
- 23 Southernhay West, Exeter EX1 1PR, United Kingdom
- Email
- [email protected]
- Phone
- +44 1392 604 554
- Working hours
- Mon-Thu 09:30-18:15, Fri 09:30-16:15, Sat 10:30-15:30
- Registration
- Company No. 17677447
